Terms of Service

These Terms of Service form the agreement between you (the client) and Everfresh Premium Cleaning Pty Ltd (ABN 55 703 375 295) whenever you request a quote, make a booking or use our professional cleaning services. By engaging us, you accept these terms. If you have any questions before booking, please contact us by email and we will be happy to clarify anything.

1. About Us

Everfresh Premium Cleaning Pty Ltd is a professional cleaning company based in Melbourne VIC, providing residential, commercial and specialty cleaning services. In these terms, "we", "us" and "our" mean Everfresh Premium Cleaning Pty Ltd, and "you" means the person or organisation engaging our services. Descriptions of our current offerings are set out on our Services page.

2. Our Services

The exact scope of work for each engagement is confirmed in your written quote or service agreement. Unless otherwise agreed in writing, our standard services do not include removal of hazardous or biohazardous materials, suspected asbestos handling, pest control, external window work above two metres, heavy furniture removal or hoarding clean-ups requiring specialist crews. Where a site requires additional work, we will advise you and obtain your approval before proceeding, and the quote may be adjusted accordingly.

3. Quotes and Bookings

• Quotes are prepared based on the information you provide, including property size, condition, frequency and the inclusions you select. Please ensure your details are accurate and complete.
• Unless stated otherwise, quotes remain valid for 30 days from the date of issue.
• Bookings are confirmed by email once a quote is accepted.
• If the actual condition of the site differs materially from what was described, we may need to revise the scope or price. We will always seek your approval before continuing.
• Changes to recurring cleaning schedules should be agreed in writing (email is sufficient).

4. Payment Terms

• All prices are in Australian dollars (AUD) and include GST unless otherwise stated.
• Invoices are payable within 7 days of issue for commercial accounts. One-off residential services may be payable on completion or by deposit before the scheduled visit, as set out in your quote.
• We may request a deposit for large jobs or first-time bookings.
• Overdue amounts may attract reasonable administrative costs, and repeated non-payment may result in suspension of services until the account is settled.
• If you dispute an invoice, please raise the matter with us promptly; we will not suspend services over a good-faith dispute while it is being investigated.

5. Access and Site Preparation

You agree to provide safe access to the premises at the agreed date and time, including keys, fobs or access codes, and reasonable access to power and water. Where parking or building access requires permits or fees, please let us know in advance. If our team is unable to access the premises through no fault of our own, an aborted-visit fee may apply to cover allocated staff time and travel.

6. Your Obligations

• Secure or remove valuables, cash and fragile or irreplaceable items before our visit.
• Disclose any hazards on site, such as mould, water damage, sharps, animal waste or suspected asbestos-containing materials.
• Secure pets for their own safety and the safety of our team.
• Advise us of any surfaces, finishes or items requiring special care or that should not be touched.

7. Cancellations and Rescheduling

We understand plans change. Please provide at least 24 hours' notice for residential bookings, or 48 hours' notice for large or commercial jobs, to avoid a cancellation fee. Cancellation fees are limited to reasonable costs covering staff time already allocated. If we need to cancel or reschedule (for example, due to illness or safety concerns), we will offer you the next available appointment or refund any deposit paid.

8. Our Commitment and Insurance

Our team members are trained and inducted before working on site, and we maintain appropriate insurances, including public liability and workers' compensation cover. We use professional-grade equipment and consumables appropriate to each job, and we stand behind the quality of every clean.

9. Consumer Guarantees Under Australian Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied or supplied again if they fail to meet a consumer guarantee and the failure does not amount to a major failure. Nothing in these Terms excludes, restricts or modifies any of those rights.

10. Limitation of Liability

To the extent permitted by law, where a failure to meet a consumer guarantee is not a major failure, our liability is limited to re-supplying the affected service or paying the cost of re-supply. We are not liable for indirect or consequential loss (such as lost profits or business interruption) except as required by law. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded.

11. Damage, Loss and Complaints

If you are unhappy with any aspect of our service, or if an item has been damaged, please notify us by email within 48 hours of the visit so we can investigate while details are fresh. Where we are at fault, we will arrange rectification, replacement or a refund as appropriate. Pre-existing damage and wear may affect what we can take responsibility for. If a complaint cannot be resolved directly, you may seek advice from Consumer Affairs Victoria or the Australian Competition and Consumer Commission.

12. Privacy and Confidentiality

We handle your personal information in accordance with our Privacy Policy. Any confidential information about your premises, schedules or business affairs that we learn while providing services will be kept confidential and used only to deliver those services.

13. Suspension and Termination

Either party may end recurring cleaning services by giving 14 days' written notice (email is sufficient). We may suspend or terminate services immediately for non-payment of overdue accounts, safety risks on site, or abusive or unlawful conduct towards our team. On termination, any outstanding invoices become payable immediately, and where you have paid in advance for services not delivered, we will provide a pro-rata refund, subject always to your rights under the Australian Consumer Law.

14. Events Outside Our Control

We are not liable for delays or failures to perform caused by events beyond our reasonable control, such as extreme weather, power or water outages, building access failures or government restrictions. Where practicable, we will offer to reschedule the affected service at no penalty to you.

15. Indemnity

To the extent permitted by law, you agree to indemnify us against loss or damage arising from your breach of these terms or from information you have provided that was inaccurate or incomplete, except to the extent the loss is caused by us.

16. Subcontracting

We occasionally engage trusted contractors to assist with peak demand. Any contractor we engage is bound to standards equivalent to those in these terms, and we remain responsible for the quality of the services delivered to you.

17. Changes to These Terms

We may update these terms from time to time. The current version is always published on this page with a "last updated" date. For active recurring clients, we will notify you by email of any significant changes, and continued bookings after that notice will constitute acceptance of the updated terms.

18. Governing Law

These terms are governed by the laws of Victoria, Australia, and the parties submit to the jurisdiction of the courts of Victoria. The Australian Consumer Law continues to apply to the extent relevant.

19. Contact Us

If you have questions about these Terms of Service, please email us at ceo@everfreshpremiumcleaning.online. Email is the quickest way to reach us, and we aim to respond within one business day. If you require a postal address for formal correspondence, please email us first and we will provide our current correspondence address in Melbourne VIC.

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